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What ballts Collects and How We Use It

Your privacy matters to us, so we've written this policy in plain language — no legal fog. It covers what personal information we collect when you open an account, fund it via PayPal, Venmo, or Play+, and use the platform, along with exactly how…

Account data protectionPayPal, Venmo, Play+ transaction privacyYour right to access or delete dataState-law compliant disclosuresSecure data storage practices
ballts What ballts Collects and How We Use It
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or submit a deletion request, our support team handles privacy inquiries directly. You can reach us through any of the three channels below. We aim to acknowledge privacy requests within two business days and resolve them according to the requirements of your state's applicable data-protection rules.

Live Chat Open the chat widget from any page on ballts to connect with a support agent who can log your privacy request and escalate it to our data team.
Email Support Send your privacy request to our support email address listed in your account settings. Include your registered email so we can match your identity before processing.
Account Settings Log into your ballts account, go to Settings, and select Privacy Controls to review your stored data, update communication preferences, or submit a deletion request directly.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply several layers of protection to your account data. Every connection between your device and our servers uses SSL encryption. Payment data linked to PayPal, Venmo, and Play+ transactions is never stored in plain text — we tokenize wallet references so your financial details aren't sitting in a readable database. Account access requires authentication, and we log every login attempt so you can review your history in the Security section of your account settings.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences from the banner on your first visit or in your browser settings.

Data Retention

We keep account records for as long as your account is active and for a period afterward as required by state regulations. Closed accounts are archived, not immediately wiped, to meet legal retention obligations.

Third-Party Access

Payment processors like PayPal and Venmo receive only what they need to complete a transaction. We do not hand your browsing behavior or game history to outside marketing networks.

Your Rights

Depending on your state, you may have the right to access, correct, port, or request deletion of your personal data. Submit a request through live chat or your account settings and we will respond within the timeframe your state requires.

Common Questions About Your Privacy at ballts

These are the questions our account holders ask most often about how their data is handled. If yours isn't here, reach out through live chat or email and we'll give you a straight answer.

We collect your name, email, date of birth, address, and the payment method you link — PayPal, Venmo, or Play+. We also log device type and IP address for security and identity verification purposes.

No. We do not sell your data to advertisers or data brokers. Information is shared only with payment processors like PayPal and Venmo, or where state law requires disclosure.

Log into your account and go to Settings, then Privacy Controls, or contact us via live chat. We'll verify your identity and provide your data export within the timeframe your state requires.

Yes. Submit a deletion request through your account settings or via email. Note that some data may be retained for a legally required period after closure, depending on state regulations.

We tokenize wallet references rather than storing raw financial details. PayPal and Venmo receive only the transaction data they need to process your deposit or withdrawal, nothing more.

We use session cookies for login continuity and analytics cookies for page performance. Adjust your preferences using the cookie banner on first visit or directly through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.